Question: When and where will the Elevate PX be held?

Answer: Elevate PX is the global patient experience event to be held March 31- April 2, 2025 in Las Vegas.

Question: When is the deadline for submissions for Elevate PX?

Answer: Tuesday July 30 by 6 AM ET

Question: How do I get started with my submission?

Answer: Click the green ‘Register’ button in the top right corner to create an account. You will be able to start a submission once your account is activated. Click here to view a sample of the Elevate PX 2025 submission form. Click here for step-by-step instructions on registering and submitting a proposal.

Question: How do I activate my account?

Answer: Upon creating an account you should have received an email to the provided email address. This email will have instructions on how to activate your account. If you cannot see the email in your inbox, please check your spam folder.

Question: I don't know or have forgotten my password. How do I reset it?

Answer: You can request a password reset by visiting this page and entering your email address.

Question: The dates/times associated with my submitted material seem to be a few hours off. Why is this?

Answer: This happens when we are unaware of your local timezone. Please set your timezone preference in your account settings page.

Question: What does the ‘Enabling Collaborators’ button do?

Answer: Enabling Collaborators on a program allows a user to add additional members to their application. This is useful for applications requiring collaboration and multi-user access without those users needing to share a login account for access. Once the invite is sent the collaborator will receive it at the email provided by the applicant. Within the email the collaborator will be able to join the application. 

Question: I submitted my application but I have not received a confirmation email. Why is this?

Answer: Your organization’s email server may be sending these emails to your Junk Mail folder. We recommend checking with your IT department to ensure noreply@smapply.io has been added to your white list to allow our communications to come through. 

Question: I submitted my application and received a confirmation email but I have not heard anything else regarding my submission. Why is this?

Answer: We will be contacting all applicants by October 2024 once the review process has been completed.

Question: Can I submit more than one application with my account?

Answer: Yes. You can create and submit multiple applications from a single account.

Question: Can I save my incomplete application and return to edit it at a later date/time?

Answer: Yes. Remember to click the ‘Save & Continue Editing’ button before logging out or your progress will be lost.

Question: How long will I have to edit my application after I start it?

Answer: You may note edit your application once it has been submitted. You may edit your un-submitted application until the call for submissions closes on July 19, 2024. We strongly recommend submitting all applications well in advance of the deadline.

Question: Can I edit my proposal once it has been submitted for review?

Answer: No. Applications may only be edited prior to submission. We strongly recommend proofing both forms carefully before submitting. Should your application be selected by the review committee, you will have the opportunity to make minor edits as part of the confirmation process.

Question: Can I download a copy of my proposal once it has been submitted for review?

Answer: Yes. When signed in to your account, click the three dots located above your application and select ‘download’ from the drop-down menu. Follow the steps to download the application to your computer. 

Find answers to more FAQs here. If you need further assistance, please contact Bre Maddox at Breann.Maddox@theberylinstitute.org or  866.488.2379 ext 713.